Privacy Policy

Last Updated: 17/10/2024

This Privacy Policy outlines how [metexpo.tv] ('we', 'our', 'us') collects, uses, and protects the personal information of users ('you', 'your') of our platform in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
By using our platform, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services. The types of information we collect include:

1.1 Personal Information

• Contact details: Name, email address, phone number, mailing address.
• Account information: Username, password, and account preferences.
• Billing and payment details: Payment card details, billing address, and transaction history.
• Device information: Device type, IP address, operating system, browser type, and unique device identifiers.

1.2 Usage Data

We collect information on how you use our platform, including:

• Viewing history and preferences.
• Interaction with our content and services (e.g., what content you stream or download).
• Your search queries, clicks, and navigation patterns within the platform.

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about how you use our platform. Cookies help us improve user experience by remembering your preferences and personalizing content.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our services: Ensuring the platform functions properly, delivering personalized content, and enhancing user experience.
• To manage your account: Processing registration, managing subscriptions, and maintaining your account settings.
• For payment processing: To process payments and handle any billing issues.
• To communicate with you: Sending notifications regarding your account, service updates, and marketing messages if you have opted to receive them.
• For analytics and research: To understand user preferences, monitor performance, and improve our offerings.
• To comply with legal obligations: Ensuring compliance with applicable laws and regulations.

3. Disclosure of Your Information

We do not sell your personal information. However, we may share your information with:

• Service providers: Third-party providers that assist in delivering our services (e.g., payment processors, content delivery networks).
• Business partners: Companies that provide content or offer joint promotions with us.
• Legal authorities: If required by law or necessary to protect our legal rights, enforce our terms of service, or prevent illegal activities.

4. International Data Transfers

If we transfer your personal information outside Australia (e.g., to third-party service providers located overseas), we will take all reasonable steps to ensure that your information is protected in a manner that complies with Australian law.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, and loss, as well as from unauthorized access, modification, or disclosure. These measures include encryption, firewalls, and secure access controls. However, please note that no method of transmission over the Internet is completely secure.

6. Data Retention

We will retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Accessing and Correcting Your Information

You have the right to:

• Access the personal information we hold about you.
• Request correction of your personal information if you believe it is inaccurate, out of date, or incomplete.

To request access or correction, please contact us at the details provided below. We will respond to your request within a reasonable timeframe.

8. Your Privacy Choices

You can:

• Opt out of marketing communications by adjusting your preferences in your account settings or using the unsubscribe link in marketing emails.
• Disable cookies by adjusting your browser settings. However, this may affect your ability to use certain features of our platform.

9. Children's Privacy

Our platform is not intended for children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically to stay informed of any updates.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

• Email: info@layercake.cloud
• Phone: +61 (0) 409078934
• Address: 22 Mirool Street, West Ryde 2114, NSW

12. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us using the details above. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.